Total Satisfaction Guarantee
Our partnership with Xerox not only gives you the best-in-class document technology available and world class service, it also provides you with peace of mind. It’s simple, with Xerox, you get total satisfaction. Guaranteed.
If you’re not totally satisfied with any Xerox-brand equipment delivered under this agreement, at your request, Xerox will replace it without charge with an identical model or, at Xerox’s option, with Xerox equipment with comparable features and capabilities. This guarantee applies only to Xerox-brand equipment that has been continuously maintained by Xerox under this agreement or a Xerox maintenance agreement.
For “Previously Installed” equipment, this guarantee will be effective for 1 year after installation. For all other equipment, this guarantee will be effective for 3 years after installation unless the equipment is being financed under this agreement for more than 3 years, in which event it will expire at the end of the initial term of this agreement.